Articles

Lauren King Head of Product Design

Customer service teams are under pressure from rising enquiry volumes and increasing operational costs. Conversational AI offers a practical way to reduce this strain by automating routine interactions, improving response times, and helping teams deliver faster, more accurate support at scale.

Digital transformation is accelerating, and organisations need partners that can guide them through rapid technological and operational change. As 2026 approaches, the firms leading this space are those combining strategy, engineering, and practical AI adoption. This guide highlights the top consulting firms to watch and gives you clear criteria to choose...

Lauren King Head of Product Design

AI is changing how financial institutions manage risk, support customers, and process information. This article outlines how AI is used across banking, fintech, and insurance, and the safeguards needed to use it reliably.

Lauren King Head of Product Design

Generative AI can transform how organisations work, but only when its impact is measured with clarity and discipline. This article explains how consultants evaluate generative AI performance, define real value, and assess whether the technology is ready to scale across the business.