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DiGence® Pulse

A framework for Digital Transformation
Assess. Align. Act. Repeat

To guide businesses in their Digital Evolution cycles, we've developed a dynamic framework, DiGence®, supported by a powerful tool, DiGence® Studio. This isn't a one-step transformation trick, but rather a meticulous approach, taking you from understanding your business's current state, and identifying growth opportunities, to strategising for future readiness.

The DiGence® framework ensures the business is able to pivot their strategy swiftly when needed, be it due to technological advancements or business change.

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1. Assess: objective fact finder

At the Assess step of DiGence®, we delve into your operations, evaluating the good, the bad, and the potentially exceptional.

  • Operations Metrics: DiGence® analyses aspects such as time, cost, frequency, and scale, pinpointing weak areas and suggesting high-ROI solutions.
  • Experience Evaluation: Feelings matter too. DiGence® assesses the perceptions, morale, and experiences of both your customers and employees to enhance business operation harmoniously.
  • Tool Audit: DiGence® offers an overview of your system's tools, dependencies, and information flow, highlighting areas for improved efficiency.
  • Crack Detection: Uncover hidden system cracks, duplications, risks, errors, and complexities - DiGence® leaves no stone unturned in our assessment.

2. Align: gain collective clarity

Having assessed, DiGence® then aligns your tech strategy with your overarching business goals, shedding light on your current status and where you aspire to be.

  • Clear Overview: Get both a bird's-eye view and drilled-down specifics through modern, interactive data visualisation.
  • Problem Listing: Receive a concise diagnostic report outlining your challenges, pain points, and missed opportunities.
  • Growth Scenarios: We simulate growth scenarios to identify potential roadblocks, then devise strategies to effectively channel resources and achieve your scale-up goals.
  • Technology Mapping: DiGence® provides a system map, spotlighting where they are helpful to the organisation and where they are a potential or obvious blocker. It also shows where they are being forgotten or ignored.

3. Act: craft your Digital Evolution roadmap

Finally, DiGence® paves the way for strategic evolution - setting the right targets, delivering custom recommendations, and assessing the results of your initiatives.

  • Prioritisation: DiGence® indicates where your resources should be directed for maximum ROI.
  • Recommendations: A tailored report is provided, outlining opportunities based on the gathered data and your unique requirements.
  • 12-Month Roadmap: Obtain a clear, actionable plan for successful digital evolution, detailing development and implementation over the next 12 to 18 months.
  • Success Measurement: Through a data-driven impact assessment, DiGence® not only identifies problems but also fosters growth through benchmarking the success metrics so you can monitor them at all times.

With the DiGence® Framework and tool, your Digital Evolution journey through the AI age is a steady march forward, guided by data, steered by expertise, and driven by a collective passion for technology's potential. 

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We are proud to be on a journey with some ambitious innovators, entrepreneurs and leaders who usher the way in making the world a better place by using software technology.

Client

EPIC Global Solutions

Sector

Consultancy

Company size

11-50

Empowering EPIC Global Solutions to make informed and data-driven decisions.

Challenge

Looking to create a strategic and focused course for Digital Evolution, EPIC Global Solutions, recognised the need to leverage digital...

Solution

We took EPIC Global Solutions through our Digital Diagnostics Service with DiGence® . This unravelled the complexities of their...

Impact

By leveraging the insights gained through Digital Diagnostics Service with DiGence® and translating them into strategic recommendations,...

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Client

ChannelPorts

Sector

Transport & Logistics

Company size

200-500

ChannelPorts tackles Brexit with an advanced customs processing solution called CustomsPro.

Challenge

While the UK’s departure from the European Union impacts many industries, the customs clearance sector has been significantly...

Solution

The project kicked off with a series of Solution Design workshops. In these, ChannelPorts explained their business processes and...

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Client

Search Acumen - Robbie Project

Sector

Property & Facilities, Legal

Company size

200-500

“Robbie”, the AI model, extracts and analyses information from attachments and email bodies.

Challenge

Search Acumen regularly engages in strategy sessions with Geeks for a detailed assessment of their day-to-day operations, finding...

Solution

To break through this barrier to growth, Geeks developed a custom Machine Learning model, trained to classify emails into different...

Impact

The AI agent Instantly reviews and processes ≥95% of incoming emails with no human assistance. Over 58,000 emails were...

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Client

Lord Wandsworth College

Sector

Education, Farming and Agriculture

Company size

200-500

Providing insight into Lord Wandsworth College's current status using data from the Digital Diagnostic service.

Challenge

Common challenges across the education sector are disconnected solutions, ageing infrastructure that's often not built for purpose, and...

Solution

We brought together the Lord Wandsworth College team, and mapped out every touchpoint involving both students and teachers, from paperwork...

Impact

We brought clarity, showing the current state of play using data, aligning all teams on the priorities and increasing cross-functional...

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Client

Reed in Partnership

Sector

Individual and Family Services

Company size

50-200

We created a report for Reed in Partnership with a list of actionable ideas and feasible next steps as part of their Digital Evolution.

Challenge

In alignment with their steadfast commitment to continuous improvement, Reed in Partnership directed their focus towards identifying...

Solution

We brought together the team at Reed in Partnership to talk about the challenges and opportunities within their organisation before...

Impact

Reed In Partnership experienced a shift in mindset, with team members embracing new perspectives and approaches to problem-solving. We...

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Client

Birkin Group

Sector

Property & Facilities

Company size

1,000-5,000

The AI Opportunity Discovery workshop had a significant impact on Birkin Group.

Challenge

Birkin Group stands at a crossroads in the rapidly evolving facilities services sector, where enhancing operational efficiency and quality...

Solution

In response to this complex challenge, Geeks facilitated an AI Opportunity Discovery workshop tailored specifically for the Birkin Group....

Impact

The AI Opportunity Discovery workshop delivered significant impacts for Birkin Group. By systematically identifying their operational...

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