ChannelPorts - Safety & Security

With major Safety & Security declaration rules coming into force on 31 January 2025, ChannelPorts saw both a challenge and an opportunity. The new regulations meant every shipment into the UK would require additional declarations, increasing the administrative burden and the risk of delays. Manual processing was no longer sustainable.

But beyond compliance, this shift presented a chance to elevate their operational efficiency, expand their market reach, and reinforce their position as a leader in customs solutions. If they could get ahead of the changes, they wouldn’t just meet the new standards—they could set them.

ChannelPorts partnered with Geeks to turn this regulatory shift into a strategic advantage, ensuring faster, more accurate customs processing for their clients. We designed a solution tailored to their specific needs, automating the capture of essential customs data to minimise manual effort and reduce the risk of errors. This not only ensured full compliance with the new HMRC requirements but also increased efficiency, allowing ChannelPorts to process more declarations in less time.

In parallel, we tackled the complexities of HMRC’s API, integrating a real-time declaration process that eliminated delays and improved data accuracy. This was particularly valuable for clients handling Safety & Security shipments, enabling quicker declarations and reducing the risk of cross-border fines for all CustomsPro users.

By using an Agile approach, we adapted quickly to evolving requirements, optimised performance, and delivered the solution ahead of schedule. What could have been a costly disruption became an opportunity for ChannelPorts to enhance their service reliability and strengthen their position as a trusted partner for their clients.

The results were nothing short of transformative. By embracing automation and intelligent workflows, ChannelPorts not only ensured compliance but also gained a substantial competitive advantage.

The agile, fast-paced development process led by Geeks enabled ChannelPorts to respond quickly to evolving regulatory requirements. This approach, powered by innovation, gave them a first-mover advantage, ensuring frictionless custom experiences for their customers. The automation of Safety & Security shipment declarations streamlined operations and reduced the risks of cross-border fines for clients.

Key impact highlights include:

• Guaranteed compliance with new HMRC regulations, eliminating operational complexities and reducing the risk of penalties.

• An average of 6,945 additional shipments were processed over less than two months, driven by the new Safety & Security legislative requirement, illustrating the immediate effect on shipment volume.

• Faster, more accurate declarations, drastically reducing manual workloads and errors, and improving operational efficiency.

• Increased scalability, ChannelPorts processed more shipments with fewer resources, enabling them to meet growing demands without additional strain.

• Strengthened market position as a leader in customs solutions, reinforcing their role as a trusted partner to clients, who benefited from a faster and more efficient customs experience.

The successful implementation of this solution empowered ChannelPorts to stay ahead of competitors, maintain operational agility, and sustain effective customs operations for their clients.